Privacy Policy
Effective date: 07/01/2023
Farm to Barn LLC collects only the information needed to take your orders and reservations, serve you well, and keep in touch if you ask us to. This policy explains what we collect, how we use it, and your choices. It applies to our website, online ordering, reservations, and in-person visits.
1. Information we collect
Type
Examples
How we get it
Contact details
Name, phone, email, delivery address
Orders, reservations, account sign-up, email list
Order and visit history
Items ordered, reservation dates, party size, special requests
Our ordering and reservation systems
Dietary and allergy notes
Allergies or dietary needs you tell us
Order notes, reservation notes, staff
Payment information
Card type, last four digits, transaction record
Our payment processor (we never store full card numbers)
Device and usage data
IP address, browser type, pages visited
Cookies and analytics on our website
Feedback and communications
Reviews, survey answers, emails, messages
When you contact us or respond to surveys
Security footage
Video of entrances, dining, and parking areas
On-premises cameras [remove if not applicable]
2. How we use your information
Process, prepare, and deliver your orders and hold your reservations
Accommodate allergies and dietary needs you share with us
Send order confirmations, reservation reminders, and service updates
Send newsletters, seasonal menus, and offers if you opt in
Respond to questions, feedback, and complaints
Improve our menu, website, and service
Prevent fraud, keep our premises safe, and meet legal and tax obligations
We do not sell your personal information.
3. How we share your information
We share information only with service providers who help us run the restaurant, and only as much as they need:
Payment processors such as Toast, to process payments
Delivery partners such as DoorDash to deliver your order
Email and marketing tools such as Toast Marketing, to send messages you signed up for
Website and analytics providers such as Squarespace/Google Analytics, to host and improve our site
We may also disclose information when required by law, to protect our rights or the safety of guests and staff, or as part of a sale or transfer of the business.
4. Cookies and analytics
Our website uses cookies to keep your cart and login working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings; some features, such as online ordering, may not work without them.
5. Marketing messages
We send marketing emails or texts only if you opt in. You can unsubscribe any time using the link in an email, by replying STOP to a text, or by contacting us. Order confirmations and reservation reminders will still be sent while you use our services. Message and data rates may apply to texts.
6. How long we keep information
We keep personal information only as long as needed for the purposes above. Order and payment records are kept for [7] years for tax purposes. Marketing contacts are kept until you unsubscribe. Security footage is typically overwritten after [30] days unless needed for an incident.
7. How we protect information
We use reasonable safeguards, including encrypted payment processing, limited staff access, and secure service providers. No system is perfectly secure. If a breach affects your personal information, we will notify you as required by Hawaii law (HRS Chapter 487N).
8. Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop marketing messages. info@farmtobarncaef.com or call 808-354-5903; we will respond within [30] days and may need to verify your identity. If you live in a state with its own privacy law, such as California, you may have additional rights, and we will honor requests as required.
9. Children's privacy
Our website and online services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The updated version will be posted on our website with a new effective date.
11. Contact us
Farm To Barn LLC, doing business as Farm to Barn 66-320 Kamehameha Hwy, Haleiwa, HI 96712 and 92-1047 Olani St, Kapolei, HI 96707, 808-354-5903, info@farmtobarncafe.com