Terms & Conditions

Effective date: July 1, 2023

1. Acceptance of these terms

These Terms & Conditions govern your use of the Farm to Barn website at www.farmtobarncafe.com, our online ordering and reservation services, and your visits to our restaurant at 66-320 Kamehameha Hwy, Haleiwa, HI 96712 and 92-1047 Olani St, Kapolei, HI 96707. "Farm to Barn," "we," "us," and "our" refer to Farm To Barn LLC. By using our website, placing an order, making a reservation, or dining with us, you agree to these terms. If you do not agree, please do not use our services.

2. Online orders

  1. Orders for pickup or delivery can be placed through our website or approved third-party apps. An order is accepted only when you receive a confirmation from us.

  2. We may decline or cancel an order for reasons including item unavailability, pricing errors, suspected fraud, or kitchen capacity. If we cancel, you will receive a full refund.

  3. Pickup and delivery times are estimates. Please check your order at pickup and let us know about any problem before leaving.

  4. Orders not picked up within [60] minutes of the ready time may be discarded for food safety reasons and are not refundable.

  5. Delivery through third-party services (for example, [DoorDash/Uber Eats]) is handled by those companies under their own terms. Issues with the driver or delivery should be raised with them first.

3. Menu, pricing, and payment

  1. As a farm-to-table restaurant, our menu changes with the seasons and local harvests. Items, ingredients, and prices may change without notice, and online menus may not always reflect what is available that day.

  2. Prices are listed in U.S. dollars. Hawaii General Excise Tax (GET) and any applicable fees are added at checkout.

  3. Parties of [6] or more may have an automatic service charge of [18]% added. [If any portion of a service charge is not distributed to staff, state that clearly on the menu and receipt, as Hawaii law requires.]

  4. We accept [major credit and debit cards, Apple Pay, Google Pay, cash]. Online payments are processed by our payment provider, [Square/Toast/Stripe]; we do not store full card numbers.

4. Cancellations and refunds

  1. Online orders can be cancelled for a full refund before we begin preparing them. Once preparation has started, orders cannot be cancelled.

  2. If something is wrong with your food — a missing item, an incorrect order, or a quality problem — contact us within [24] hours at 808-354-5903 or info@farmtobarncafe.com. We will offer a replacement, credit, or refund at our discretion.

  3. Please confirm the pickup location before placing your order. We do not offer refunds for orders placed to the wrong location.

  4. Approved refunds go back to the original payment method and may take [5–10] business days to appear.

  5. Deposits for private events and large parties follow the separate event agreement signed at booking.

5. Gift cards and promotions

  1. Gift cards are redeemable only at Farm to Barn, cannot be exchanged for cash except where required by law, and are not replaced if lost or stolen.

  2. Gift cards do not expire.

  3. Promotions, discounts, and coupons are subject to the terms stated on the offer, cannot be combined unless stated, and may end at any time.

  4. Loyalty or rewards programs, if offered, have no cash value and may be changed or discontinued with reasonable notice.

6. Food allergies and dietary needs

  1. Please tell your server, or note in your online order, about any food allergy or dietary restriction before ordering.

  2. Our kitchen handles common allergens including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, and sesame. Although we take care, we cannot guarantee any dish is free of allergens or cross-contact.

  3. Because we source from local farms, ingredients and suppliers may change. Allergen information on our website is a guide only; ask staff for the most current details.

  4. You are responsible for deciding whether a dish is safe for you based on the information we provide.

7. Food safety advisory

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions. Items served raw or undercooked, or that may be ordered that way, are marked on our menu. Take-out and delivery food should be refrigerated or eaten within [2] hours.

8. Conduct on our premises

  1. We want Farm to Barn to be welcoming for everyone. We may refuse service to or ask anyone to leave who is abusive, disruptive, unsafe, or violates the law.

  2. Service animals are welcome. Other pets are allowed only in the outdoor seating area.

  3. Parents and guardians are responsible for supervising children at all times, including around farm areas, animals, or equipment [if applicable].

  4. We are not responsible for lost, stolen, or damaged personal property left on our premises or in the parking area.

9. Use of our website

  1. You agree to use our website only for lawful purposes and not to interfere with its operation, attempt unauthorized access, or submit false orders or reservations.

  2. If you create an account, keep your login details confidential. You are responsible for activity under your account.

  3. Reviews, photos, or other content you send us or tag us in may be used by Farm to Barn in marketing, and you confirm you have the right to share it.

10. Intellectual property

The Farm to Barn name, logo, menus, recipes, photographs, and website content belong to Farm To Barn LLC or its licensors. You may not copy or use them for commercial purposes without our written permission.

11. Third-party services

Our website may link to or use third-party services such as reservation platforms, delivery apps, payment processors, and social media. We are not responsible for their content, policies, or performance.

12. Disclaimers and limitation of liability

  1. Our website and online services are provided "as is." We do not guarantee they will always be available or error-free.

  2. To the fullest extent allowed by law, Farm to Barn is not liable for indirect, incidental, or consequential damages arising from use of our website or services. Our total liability for any claim related to an order is limited to the amount you paid for that order.

  3. Nothing in these terms limits liability that cannot be limited under Hawaii law, including liability for our own negligence causing personal injury.

13. Indemnification

You agree to hold Farm to Barn harmless from claims arising from your violation of these terms or misuse of our services.

14. Governing law

These terms are governed by the laws of the State of Hawaii. Any dispute will be handled in the state or federal courts located in [County], Hawaii, unless a small claims court has jurisdiction.

15. Changes to these terms

We may update these terms from time to time. The updated version will be posted on our website with a new effective date. Continued use of our services means you accept the changes.

16. Contact us

Farm To Barn LLC, doing business as Farm to Barn 66-320 Kamehameha Hwy, Haleiwa, HI 96712 and 92-1047 Olani St, Kapolei, HI 96707, 808-354-5903, info@farmtobarncafe.com